Shipping policy
Last Updated: June 2026
Section 1 — General Terms
We maintain accurate inventory levels on our website and will ship your order promptly when stock is available. In the event of inventory discrepancies or pre-sale items, we may be unable to ship within the standard timeframe. In such cases, we will prioritize shipping available items and contact you proactively to confirm whether you would like to wait for restocking or receive a refund.
Section 2 — Shipping Fees
Domestic Orders (United States)
Shipping fees are automatically calculated at checkout based on the weight, dimensions, and destination of your order. The shipping fee displayed at checkout is the final amount charged.
International Orders
International orders may incur customs clearance fees. Customs clearance fees are charges levied by carriers or customs brokers for processing customs declarations and documentation for international shipments. When goods arrive at the destination country's customs, the relevant authority will inspect and process the imported goods to ensure compliance with local import regulations and tax requirements.
To ensure successful delivery of your order, the carrier will advance payment of customs duties on your behalf and collect the applicable fees upon delivery. As customs fees vary by country and by goods, we are unable to estimate or pre-collect these fees in advance. We appreciate your understanding.
Section 3 — Returns and Refunds
For return or refund requests, please refer to our full Return and Refund Policy:
https://lanmeiyoupin.us/policies/refund-policy
For any questions, please contact our customer service team:
- customerservice@lucent-living.com
- 800-880-5697
Section 4 — Subscription Cancellation Policy
Subscription members may cancel at any time, for any reason, with no cancellation fees.
Cancellation Deadline
Please contact customer service at least 5 business days before your next scheduled delivery date to request cancellation, to ensure your request can be processed in time.
When Cancellation Takes Effect
Cancellations take effect from the next delivery cycle. Orders that have already been confirmed for shipment will be processed as normal. Orders that have been paid for but not yet shipped are eligible for a full refund.
How to Cancel
- 📧 Email: customerservice@lucent-living.com
- 📞 Phone: 800-880-5697
Section 5 — Delivery Terms
5.1 Domestic Transit Times
Domestic orders are generally delivered within 2 to 7 business days.
5.2 International Transit Times
International orders are generally delivered within 4 to 22 days, depending on your chosen shipping service. A more specific time estimate will be provided at checkout once a shipping service is selected.
5.3 Processing Times
Orders are typically shipped within 3 business days of payment confirmation. Our warehouse operates Monday through Friday during standard business hours. Orders placed during public holidays will be processed as soon as possible after the holiday period.
5.4 Modifying Delivery Address
You may contact customer service at any time before your order ships to modify the delivery address. Address changes cannot be made after the order has been dispatched.
5.5 P.O. Box Addresses
For orders shipped to P.O. Box addresses, we use USPS postal service only and are unable to offer courier delivery.
5.6 Military Addresses
For orders shipped to military addresses, we use USPS and are unable to offer courier delivery.
5.7 Out-of-Stock Items
If an item in your order is out of stock, we will prioritize shipping the available items and ship the out-of-stock item separately once it is restocked, at no additional shipping charge.
5.8 Delivery Delays
If actual delivery exceeds the estimated timeframe, please contact customer service and we will follow up with an investigation immediately.
Section 6 — Tracking Notifications
Once your order has been dispatched, you will receive a tracking number which you can use to monitor your shipment's progress in real time through the carrier's website.
Section 7 — Damaged Parcels in Transit
If you find that your parcel has been damaged in transit, please refuse delivery at the time of the courier's visit if possible, and contact customer service immediately. If the parcel has already been delivered in your absence, please take photographs and contact customer service. We will guide you through the next steps.
Section 8 — Duties and Taxes
8.1 Sales Tax
Sales tax will be automatically calculated and displayed at checkout based on your delivery address.
8.2 Import Duties and Taxes
International orders may be subject to import duties and taxes upon arrival in the destination country. The specific amount varies by country and by goods, and cannot be estimated in advance.
If you refuse to pay the import duties and taxes in the destination country, the goods will be returned. Return shipping costs are the customer's responsibility. Refunds will be issued for the value of the goods minus return shipping costs; original shipping fees are non-refundable.
Section 9 — Order Cancellation
You may request to cancel your order at any time before it has been shipped and we will issue a full refund. If your order has already been shipped, please refer to our Return and Refund Policy:
https://lanmeiyoupin.us/policies/refund-policy
Section 10 — Insurance
All parcels are insured against loss or damage in transit, with coverage amounts determined by the carrier.
10.1 Parcels Damaged in Transit
Once the carrier has completed its investigation, we will promptly arrange a refund or replacement for you.
10.2 Parcels Lost in Transit
Once the carrier has completed its investigation and confirmed the parcel is lost, we will promptly arrange a refund or replacement for you.
Contact Us
If you have any questions, please do not hesitate to contact us:
Email: customerservice@lucent-living.com
Phone: 800-880-5697
Lucent Living (藍莓優品)