FAQ

Currently, for Japan, Malaysia, and Macau, only Red Sea Cucumber and Geumsan Black Ginseng are available for purchase. Shipping costs are charged based on the weight of the goods. Customs duties are to be paid by the customer; we do not collect or pay them on your behalf. If a return occurs due to the customer refusing to pay customs duties, the customer will be responsible for the return shipping and other related costs.

Currently, in Australia and New Zealand, only red sea cucumbers and Jinsan black ginseng are available for purchase. Shipping costs are charged based on the weight of the goods. Customs duties for these two regions must be paid by the customer; we do not collect or pay them on your behalf. If a return results from the customer's refusal to pay customs duties, the customer will be responsible for all return shipping and other related costs.

Currently, in Singapore, only red sea cucumbers and Geumsan black ginseng are available for purchase. Shipping costs are charged based on the weight of the goods. Singapore customs duties are to be paid by the customer; we do not collect or pay them on your behalf. If a return is incurred due to the customer's refusal to pay customs duties, the customer will be responsible for the return shipping and other related costs.

Goods mailed to mainland China are subject to two taxes: customs duties and import taxes, which are paid by the shipping company on your behalf. The tax rates vary depending on the product type, value, and country of origin, but are approximately 12% and 13% respectively.

Free shipping within the US on orders over $70.
Free shipping to Canada on orders over CAD 260.
Free shipping to Mainland China, Hong Kong and other regions on orders over 600 USD.
Free shipping on 4 boxes (60 pieces each) of red sea cucumber from Taiwan, except for other products. See product page for details.

For non-US delivery addresses, you may be subject to relevant taxes, bank fees, and currency exchange differences. These fees are not related to this website.

Customs clearance fees are charges incurred by logistics companies or customs agents when shipping goods internationally (to non-U.S. customers) for handling customs declarations and documentation. When goods arrive at the destination country's customs office, they undergo inspection and clearance procedures to ensure compliance with local import regulations and taxes. The clearance process may involve paying taxes, duties, and import duties.

In mainland China, taxes and fees are typically paid at the time of purchase, and the store then forwards the payment to the logistics company on behalf of the customer.

For customers in other countries, to ensure smooth delivery, the logistics company will prepay the customs duties on your goods during customs clearance. Therefore, the logistics company will collect the customs clearance amount from you when the package is delivered.

If the customer refuses to pay customs duties, the resulting return shipping costs and other additional expenses will be borne by the customer.

Merchants cannot estimate this part of the cost in advance. Customs clearance fees are affected by factors such as the value of the goods, national trade policies, and relevant laws and regulations, and the specific amount may vary. We appreciate your understanding and cooperation!

1. Log in to the Blueberry Premium website: https://lanmeiyoupin.us/products/jejuwelling-2
2. Click on the Chinese mainland red sea cucumber product (60 pieces/box). We sell in boxes of 2 (60 pieces) or more.
3. Please enter the host's discount when making payment; a discount may be available.
4. Please remember to fill in the recipient's information in Chinese for your relatives or friends in mainland China: name, address, postal code, mobile phone number, and ID number.
5. You can pay with your credit card anywhere overseas, but you will see a bill in RMB because the system automatically displays the settlement price in RMB when the item is shipped to mainland China. The actual settlement is based on your home country's currency and is converted to RMB. This is done automatically by the system.
6. Purchase bills from mainland China will include (product price, postage of $60, and customs duties).
Free shipping is available if you purchase 4 boxes (120 pieces) at once.
7. After you place your order, we will normally ship it to you in about three weeks. If there are domestic holidays, it may take about four weeks to receive it.
8. 📩 Any questions? You can contact Blueberry Premium customer service immediately for assistance in placing your order. 📪 Blueberry Premium email: customerservice@lucent-living.com
Contact us via SMS: +1 (845) 3213840
☎️Blueberry Premium Customer Service Hotline: +1(800)-880-5697 (Monday to Friday, 9 AM - 6 PM Eastern Time)

This is automatically calculated by the system based on the location. The resulting fee is charged by the system according to the rate of the day. This foreign exchange fee is not paid to our store, but is collected by the platform.