Refund policy

We value every customer's shopping experience. To protect both parties, please read the following return and refund terms carefully.


1. Return Conditions

A return request must meet all of the following conditions to be accepted:

  • Submitted within 30 days of receiving the order
  • Item is unopened and unused, in its original condition
  • Original packaging and proof of purchase are included
  • Item falls within an eligible return category (see Section 2)


Shipping costs are handled as follows:

  • Damaged, incorrect, or defective items: Shipping costs covered by Lucent Living (see Section 3)
  • Customer-initiated returns: Shipping costs borne by the customer, and only in the following circumstance: incorrect product variant or quantity was ordered


Please note:

  • Health supplements, food products, and personal care items are not eligible for return once opened (see Section 2)
  • All return requests are subject to customer service review; Lucent Living reserves the right of final approval
  • Requests that do not meet the above conditions will not be accepted


2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used items: Once opened or used, items are no longer eligible for return
  • Opened health supplements: For food safety and hygiene reasons, health supplements cannot be returned once opened. For special circumstances, please contact customer service and we will review on a case-by-case basis
  • Opened food items and tea: Food products (including tea) cannot be returned once opened. Items are considered opened if the outer plastic wrap has been torn, the seal sticker has been removed or damaged, or the foil pouch has been opened. For special circumstances, please contact customer service
  • Perishable goods: Such as food, flowers, or plants
  • Custom or personalized items: Such as special orders or personalized products
  • Personal care items: Such as face masks, skincare products, sunscreen, etc. — not eligible for return once opened
  • Hazardous materials, flammable liquids, or gases
  • eBooks: Not eligible for return once the download link has been sent or the activation code has been used


If you have any questions about whether a specific item is eligible for return, please contact us.


3. Damaged, Incorrect, or Defective Items

Upon receiving your order, please promptly inspect the seal of each individual package and the overall condition of the product. If you notice any of the following, please contact customer service within 7 days of receipt and provide photos (including outer packaging, affected product, and batch number):

  • Individual package seal is broken or product has leaked (minor dents or scuffs to the outer box are not covered)
  • Received an incorrect item that does not match the order (different product or variant from what was ordered)
  • Product has an unusual odor, discoloration, or obvious spoilage that affects food safety


Once verified by customer service, we will offer the following options:

  1. Replacement product (subject to availability)
  2. Full refund to the original payment method


All shipping costs will be covered by Lucent Living.


Please note:

  • Minor dents, scuffs, or printing variations on the outer box are not grounds for return
  • Late submissions or failure to provide photo evidence may affect the outcome of your return request
  • Lucent Living reserves the right to review all return requests; physical inspection results are the final basis for determination


4. Subscription (Monthly Plan) Returns

Each delivery under a monthly subscription plan is treated as a separate order. Return requests must be submitted within 30 days of receiving that specific delivery and must comply with the return conditions above.

  • Shipped subscription orders: Please follow this return policy
  • Charged but not yet shipped subscription orders: Please contact customer service to cancel; the amount paid will be fully refunded
  • Canceling or pausing a subscription: Please contact customer service at least 7 business days before your next scheduled delivery date. For full cancellation and pause policy, please refer to Section 4 of the Shipping Policy
  • Welcome gifts and milestone gifts: If a subscription is canceled after receiving a welcome gift or milestone gift, the value of the gift will be deducted from any applicable refund. If the refund amount is insufficient to cover the gift value, customer service will contact you to discuss next steps


5. Return Process

Step 1: Contact Customer Service

Please reach out through the following channels:

Email: customerservice@lucent-living.com

Phone: 800-880-5697

Submission deadlines:

  • Damaged, incorrect, or defective items: within 7 days of receipt
  • All other returns: within 30 days of receipt

Step 2: Confirm Return Eligibility and Shipping Cost

Once customer service confirms your return eligibility, they will advise whether you are responsible for return shipping and the applicable amount. If return shipping is required, please transfer the amount via Zelle to our company account and send the transfer screenshot to customer service for confirmation.

Step 3: Send the Item Back

Once confirmed, we will send you a return label and shipping instructions within 1–2 business days. Please ship the item back to the address provided by customer service.

Please note:

  • Returns sent without prior approval will not be accepted
  • Items must be in their original condition and properly packaged to prevent damage during transit

6. Refund Processing

Once we receive the returned item, we will complete our inspection within 1–2 business days and notify you of the outcome.

If approved, you may choose:

  1. Refund to original payment method — Processing time depends on your bank or credit card company and typically takes 3–10 business days. Please allow time for processing.
  2. Replacement product (subject to availability)

If your refund has not arrived after an extended period, please first check with your bank, or refer to the contact information at the end of this policy.


7. EU Customers

If your order is delivered to a European Union country, under EU consumer protection regulations, you have the right to cancel or return your order within 14 days of receipt for any reason, with no explanation required.

Return conditions:

  • Item must be in its original condition, unused
  • Original tags and packaging must be included
  • Proof of purchase or receipt must be provided

Exceptions:

Under EU regulations, the 14-day return right does not apply to:

  • Opened food products, health supplements, or personal care items — once opened, these are not eligible for return for hygiene and food safety reasons

Return shipping:

Return shipping costs for EU customers are borne by the customer. Please contact customer service for the applicable amount.

Refund timeline:

Once we receive and verify the returned item meets our return conditions, we will process your refund within 14 days to your original payment method.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: customerservice@lucent-living.com

Phone: 800-880-5697


Lucent Living (Blueberry)