Refund policy
Last Updated: June 2026
We value every customer's shopping experience. To protect the interests of all parties, please read the following return and refund terms carefully.
1. Return Conditions
Customers may request a return within 30 days of receiving their order. Items must be unopened and unused, with original packaging and proof of purchase.
Return shipping costs are allocated as follows:
- Damaged, incorrect, or defective items: shipping costs covered by us
- Customer-initiated returns (non-product issues): shipping costs covered by the customer
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used items: once an item has been opened or used, it is no longer eligible for return
- Opened health supplements: for food safety and hygiene reasons, health supplements cannot be returned once opened. For special circumstances, please contact customer service and we will assess on a case-by-case basis
- Opened food products and teas: food items (including teas) cannot be returned once opened. Items are considered opened if the outer plastic wrap has been removed, the seal sticker has been detached or damaged, or the foil bag has been opened. For special circumstances, please contact customer service and we will assess on a case-by-case basis
- Perishable goods: such as food items, flowers, or plants
- Custom or personalized items: such as special orders or personalized products
- Personal care items: such as beauty products
- Hazardous materials, flammable liquids, or gases
- eBooks: once the download link has been sent or the activation code has been used, returns are not accepted
If you have any questions about whether a specific item is eligible for return, please contact us at any time.
3. Damaged, Incorrect, or Defective Items
Please inspect your order upon receipt. If a product was damaged during shipping, or if we sent an incorrect or defective item, please provide photographs. Once confirmed, we will arrange an unconditional return and refund, with all shipping costs covered by us.
4. Subscription Order Returns
Each delivery in a subscription order is treated as a separate order. Return requests must be submitted within 30 days of receiving that delivery and must meet the return conditions stated above.
- Shipped subscription orders: please follow this policy to process a return
- Unshipped subscription orders: please contact customer service to cancel; any amounts paid will be fully refunded
- Subscription cancellation policy: please refer to Section 4 of the Shipping Policy
5. Return Process
Step 1: Contact Customer Service
Please contact our customer service team within 30 days of receiving your order:
- Email: customerservice@lucent-living.com
- Phone: 800-880-5697
Step 2: Pay Return Shipping Fee
Once your return eligibility is confirmed, customer service will advise you of the applicable shipping fee. Please transfer payment via Zelle to our company account.
Step 3: Ship the Item Back
Upon receipt of your transfer confirmation screenshot, we will send you a return label and shipping instructions. Please return the item to the following address:
47 Academy Ave, Middletown, NY 10940
Items returned without prior approval will not be accepted.
6. Refund Processing
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.
If your refund has not arrived after a reasonable period, please first check with your bank, or contact us at:
customerservice@lucent-living.com
7. EU Customers
If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection regulations. Items must be in their original condition as received, unused, with tags and original packaging, and accompanied by a receipt or proof of purchase.
Contact Us
If you have any questions about returns or refunds, please do not hesitate to contact us:
Email: customerservice@lucent-living.com
Phone: 800-880-5697
Lucent Living (藍莓優品)